How can we help?

Browse common questions below, or reach out directly. We're a small team and we actually read our email.

✉️

Email Support

General questions and account issues.

hello@storytrackr.app
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Security Issues

Found a vulnerability? Please report it responsibly.

security@storytrackr.app
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Billing Questions

Invoices, upgrades, cancellations, and refunds.

billing@storytrackr.app

Frequently Asked Questions

How do I add my first student? +

After creating your organization, go to Students → Add Student. Fill in the required fields (name is the only required field) and save. You can also bulk-import students via CSV from Settings → Import.

How do I invite other leaders? +

Go to Settings → Team. Click "Invite Leader" and enter their email, or generate a QR code / shareable link. They'll receive an email to set up their account. You can approve or deny from the same screen.

Can I use StoryTrackr without giving everyone full access? +

Yes. Go to Settings → Permissions to configure which roles can view or edit each module. For example, you can allow leaders to log interactions but not access the admin panel or billing.

How does the Brain Dump feature work? +

Go to Brain Dump from the main navigation. Paste or type a paragraph about your week — for example, "Caught up with Tyler after church, he's going through a hard time at home..." StoryTrackr will find Tyler's name, highlight the relevant sentence, and offer to create a draft interaction note.

I forgot my password. How do I reset it? +

Go to dashboard.storytrackr.app/login and click "Forgot password." Enter your email and we'll send a reset link that expires in 30 minutes.

Is there a mobile app? +

StoryTrackr is a Progressive Web App (PWA). In your phone's browser, go to dashboard.storytrackr.app and tap "Add to Home Screen." On iOS, use Safari → Share → Add to Home Screen. On Android, Chrome will prompt you automatically.

How do I delete a student from the roster? +

Open the student's profile, scroll to the bottom, and click "Remove Student." Admin access is required. Note: deleting a student also removes their interaction history, so consider archiving them first instead.

Can I export my data? +

Yes. Admins can export all student and interaction data as CSV from Settings → Export. Your data belongs to you.

What does the demo contain? +

The demo is pre-loaded with fictional student names and realistic interaction history. No real personal information is used. Demo sessions are read-only and expire after 60 minutes. Demo data resets daily.